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WhatsApp Business Integration

Your Systems, Connected to the Channel Singapore Runs On

In Singapore, deals close on WhatsApp. The problem is that WhatsApp does not talk to your systems: leads sit unanswered, updates are typed by hand, history lives in personal phones. We wire WhatsApp into your ERP and CRM properly.

Custom enterprise resource planning (ERP) software, built for Singapore SMEs. From $3.5k onwards.

BYour business numberconnected to your systemHi, can I get a quote fornext week?Lead captured → Instant Lead Aler…Confirmed! Your booking islocked in. Details + paymentlink below.Pay with PayNowEvery message on the record in Automated UpdatesWhatsApp Business Integration

Where Singapore SMEs feel stuck

Most off-the-shelf ERP software is built for someone else's workflow. We design around yours.

01

Leads wait hours for a reply

Enquiries land on a phone someone checks between jobs. Speed-to-lead is the whole game, and it is lost.

02

Updates are typed one by one

Order confirmations, reminders and delivery updates are manual labour.

03

History walks out with staff

Customer conversations live on personal devices the business does not control.

04

Broadcasts feel like spam

Mass blasts from a personal number risk the account and the brand.

What we build into your ERP

Pick the modules that match how your team actually works. Everything connects to a single source of truth.

Instant Lead Alerts

Website and form leads hit the right person's WhatsApp within a minute, with context.

Automated Updates

Order status, booking reminders and payment confirmations sent by the system at the right moments.

Conversation on the Record

Chats logged against the customer in your CRM, searchable, owned by the business.

Team Inbox & Routing

One business number, routed to the right staff, with handover visible.

Approval-Gated Broadcasts

Segmented, personalised announcements with human approval before anything sends.

Rich Actions

Payment links, booking links and documents delivered in-chat where customers act on them.

How we deliver

STEP 1

Map the current flow

We sit with the people doing the work today and document how it really happens, including the workarounds.

STEP 2

Build and ship

A working first version in weeks, wired to your real data, refined with the team using it.

STEP 3

Extend and connect

The module grows into neighbouring workflows or plugs into the rest of your ERP. You own everything we build.

Trusted across Singapore

Brands that trust us

Brands that trust Digital 9 Labs, including IDC, AIA, Great Eastern, Prudential, SingHealth Polyclinics, BNI, MINDEF, National Heritage Board, Twin City Endodontics, Essential Block and Launch Media Labs

Talk to us about whatsapp integration

Tell us about the workflows you want to improve. We'll respond within 24 hours.

Frequently asked questions

What SME teams usually want to know before they commit to a custom ERP or workflow system.