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Custom CRM Singapore

Custom CRM Software Built Around Your Sales Process

Off-the-shelf CRMs make your team adapt to the tool. A custom CRM encodes YOUR stages, your follow-up rules and your definitions of won and lost, then connects straight into quotations, projects and invoicing so sales and delivery share one truth.

Custom enterprise resource planning (ERP) software, built for Singapore SMEs. From $3.5k onwards.

LEAD INBOX & ATTRIB…PIPELINE BOARDSFOLLOW-UP ENGINECustom CRM Singapore

Where Singapore SMEs feel stuck

Most off-the-shelf ERP software is built for someone else's workflow. We design around yours.

01

Leads arrive everywhere and land nowhere

Website forms, WhatsApp, referrals and walk-ins have no single inbox, so speed-to-lead is luck.

02

Follow-ups depend on memory

Deals go quiet not because the customer said no, but because nobody circled back.

03

The pipeline is a feeling

What is likely to close this month is an opinion, not a number with history behind it.

04

Sales and operations do not hand over cleanly

Won deals are re-explained in chat. Details are lost between the promise and the delivery.

What we build into your ERP

Pick the modules that match how your team actually works. Everything connects to a single source of truth.

Lead Inbox & Attribution

Every channel lands in one inbox with source, campaign and response-time tracking.

Pipeline Boards

Your real stages, stage history, days-in-stage and stalled-deal flags.

Follow-Up Engine

Every promise becomes a dated task, and today's list writes itself.

Quotes & Handover

Quotations issued from the deal, and won deals hand over to projects and invoicing with full context.

WhatsApp Integration

Conversations logged against the contact, and alerts to your phone within a minute of a new lead.

Sales Analytics

Close rates, cycle times, source performance and revenue by person, live.

How we deliver

STEP 1

Map the current flow

We sit with the people doing the work today and document how it really happens, including the workarounds.

STEP 2

Build and ship

A working first version in weeks, wired to your real data, refined with the team using it.

STEP 3

Extend and connect

The module grows into neighbouring workflows or plugs into the rest of your ERP. You own everything we build.

Trusted across Singapore

Brands that trust us

Brands that trust Digital 9 Labs, including IDC, AIA, Great Eastern, Prudential, SingHealth Polyclinics, BNI, MINDEF, National Heritage Board, Twin City Endodontics, Essential Block and Launch Media Labs

Talk to us about crm & sales pipeline

Tell us about the workflows you want to improve. We'll respond within 24 hours.

Frequently asked questions

What SME teams usually want to know before they commit to a custom ERP or workflow system.