Off-the-shelf salon software handles appointments well and packages badly, which is unfortunate because packages are where the money is.
3 shipped projects on this page. Every one names the client and links to a live system.
Pamper Me Jamu Wellness is a Singapore pre- and post-natal wellness business offering traditional Balinese Jamu confinement massage. Every service is delivered as a home visit by a team of 30+ therapists covering the who
QN AgeSmart (lead product "Quad Defense") is the healthy-aging supplement brand of QN Wellness, a Singapore supplement company. It is sold direct-to-consumer, where success depends on taking a cold stranger from a paid a
Brow Revolution is a Singapore eyebrow-embroidery and beauty studio offering brow embroidery, eyeliner, lash extensions, lip embroidery and brow-removal (laser) treatments, delivered by a team of specialists across maste
Off-the-shelf salon software handles appointments well and packages badly, which is unfortunate because packages are where the money is.
A prepaid package is a liability carried on the books: cash taken now for services owed later. It gets used partially, shared with a friend, paused for a year and redeemed after a price increase, sometimes at a different outlet by a different therapist. Generic systems model it as a simple credit and quietly lose the detail, so the front desk keeps a parallel record, which becomes the real one.
Therapist commission is the second gap. Rates differ by treatment, by whether it was an upsell, and by whether the therapist is covering someone else's client. Calculating that by hand every month is both slow and a reliable source of disputes.
Home-service wellness adds geography. A therapist travelling between clients has a schedule constrained by traffic, and a booking system with no concept of travel will place them in two places at once.
Custom is worth it when those three things, packages, commission and travel, are your actual operation rather than edge cases.
For appointments alone, you probably should. The case for custom appears when packages, commission structures or home-service travel are central to how you operate, because those are exactly the areas generic systems simplify until the front desk starts keeping a second record.
Yes, and owners often find it the most useful report in the system. Unredeemed packages are money already taken against work still owed, and most businesses cannot see the number at all.
Yes. Staff see their own schedule and their own earnings, which removes most month-end disputes because the calculation is visible as it accrues rather than announced afterwards.