Renovation and fit-out firms rarely lose money on the jobs they price badly. They lose it on the jobs they priced correctly and then changed.
3 shipped projects on this page. Every one names the client and links to a live system.
Visionary Interior is a Singapore interior design and renovation firm. They design and renovate homes - HDB flats, condominiums and landed properties - handling everything from the initial design concept through to the f
Straits Industrialists is a Singapore industrial real estate business run by agent Patrick Lim, who started in property in 2004 and focused on the industrial sector from 2009. The business helps property owners, investor
Design Suite Labs (also known as IDLabs) is a custom ERP built for interior-design studios in Singapore. It was created as part of a collaboration involving HashMeta and Digital9 Labs, with the lead client being SG Renov
Renovation and fit-out firms rarely lose money on the jobs they price badly. They lose it on the jobs they priced correctly and then changed.
The quotation is a long document assembled under time pressure across several trades. That part is at least deliberate. What follows is not. The homeowner asks for a different finish, an extra point, a wall moved slightly. The designer on site agrees, because refusing small requests damages the relationship, and the change is noted in a message or not at all. By handover there are dozens of them, some absorbed, some invoiced, none reconciled, and the final conversation with the client is an argument about memory.
A system fixes this only if capturing a variation is easier than not capturing it. If recording a change takes five minutes at a desk, it will not happen. If it takes thirty seconds on a phone on site, it will.
That is the design constraint for this sector: the variation has to be recorded at the moment it is agreed, by the person who agreed it, where they are standing.
Only if it is faster than not recording them, which is why we design that flow for a phone on site rather than a desk later. If capturing a change takes more than about a minute, it will keep happening in chat instead.
Yes. Costs booked against the job compared with the quotation plus approved variations shows margin erosion while there is still time to act, rather than at handover when there is not.
Yes, and they should. Claims generated from the quotation and its approved variations tie back to what the client agreed, which is what removes the dispute at payment time.